Frequently asked questions
How does the whole process work?
After you have approved the quote and we have scheduled a scoop date, we will text you the day of, when we are on our way! When we arrive, we will walk a grid pattern in your yard and scoop every last piece of poop we can see. After the scoop, we will close and lock your gate, text with a photo of the closed/locked gate to inform you that we have finished, then we will clean/sanitize our equipment before moving to the next job. You do not need to be home as we will always confirm our appointment ahead of time.
do i have to sign a contract?
No, but by accepting and paying for our services, you are simply giving Poo Patrol permission to visit your property to pick up your dog poop, clean your turf and perform any other services as outlined in from your initialaly accepted quote ! For canceling service, we only ask that you reach out 3 days before your next billing to cancel service.
where do you dispose of the poo?
We bag your dog waste, seal the bag airtight and we haul it away. You will never have to handle your dogs waste again.
wHY IS YOUR FIRST TIME CLEANING PRICE SO MUCH HIGHER THAN THE WEEKLY PRICE?
Initial cleans/One-time clean charges are incurred for yards with more than one-week of accumulation due to the fact that we have to spend a lot more time cleaning. After your initial clean, the weekly scoop is much quicker and that is reflected in the pricing. If you have been using another service or have been keeping up with it yourself, the initial clean will be waived.
how do i pay for the service?
We accept all major credit cards! After your initial visit when we collect your first payment, your card info will be stored in our encrypted vault on Stripe.com for all future transactions. Please note that our employees cannot accept any form of payment at your home.